Page 4 - The Valley Hospital Foundation - Serve. Care. Transform.
P. 4

A CULTURE OF CARING







                     A CULTURE IS DEFINED BY BEHAVIOR, AND AT VALLEY,

                            THOSE BEHAVIORS HIGHLIGHT ALL OF THE

                     SMALL THINGS THAT MEAN THE DIFFERENCE BETWEEN

                            GOOD CARE AND GREAT CARE.




                Ask anyone associated with Valley — whether
                patient, family member, nurse, staff, or

                administrator — what sets it apart, and they will
                tell you about the unique culture that is unlike
                anything experienced at other hospitals. You
                will hear stories about a nurse who took the
                extra time to be with a family, of a technician
                who went out of their way to make a patient
                comfortable, or of a staff member who helped

                a homeless patient find housing. Everyone who
                works at Valley puts patients and families at the
                center of care, and that personal touch extends
                to how staff treat one another. At a time when
                staff turnover is commonplace in healthcare,
                Valley has reason to be proud of its remarkable
                staff longevity. Valley is where caring people
                work, and it is also where they and their
                families come for care — it is their hospital.


                Valley’s culture extends to every corner of the
                system. The set of standards for enhancing
                the patient and family experience (see Serve &
                Care Standards) is not simply posted on walls
                or written in handbooks, it is truly lived.



                      “Doing the right thing“ is a


                                  way of life at                           Valley










                Compassionate care drives Valley today, and it is also at the core of the new hospital, which has been
                designed with the needs of patients and families as the top priority.

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       VHF-9433-Brochure-9x12_8-3-21.indd   4                                                                                9/14/21   9:20 AM
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